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Zendesk Create Ticket with User Search
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var credentials = { | |
"token": "{$zendesk_token}", | |
"base_url": "{$zendesk_base_url}", | |
"username": "{$zendesk_username}", | |
"api_path": "{$zendesk_api_path}", | |
"session_id": localSession.beatsession_guid | |
}; | |
/*var credentials = { | |
"token": "jjx1OIWIKGrQdpJcLmHFEdPcrmuzx2ZW0BLgHVxa", | |
"base_url": "https://drumbi.zendesk.com/", | |
"username": "farsheed@drumbi.com", | |
"api_path": "api/v2", | |
"session_id": localSession.beatsession_guid | |
} | |
*/ | |
var dashboard_url = "https://dashboard.drumbi.com/v1/notification/" + localSession.beatsession_guid; | |
function customerSearch(sessionData) { | |
var callerInfo = { | |
"name": "No Name", | |
"email": "", | |
"caller_number" : "", | |
"country_code" : sessionData.prefix | |
}; | |
if(sessionData.caller_name) | |
callerInfo.name = sessionData.caller_name; | |
if(sessionData.caller_number) | |
callerInfo.caller_number = sessionData.caller_number.replace(/[^0-9]/g,""); | |
zendesk.customerSearch({ | |
"caller": callerInfo, | |
"credentials": credentials | |
}, function(err, response) { | |
if(response && response.data && !response.data.error){ | |
callerInfo.name = response.data.caller_info.name; | |
callerInfo.email = response.data.caller_info.email; | |
callerInfo.caller_number = response.data.caller_info.phone; | |
drumbi.set({'caller_name': callerInfo.name, 'email': callerInfo.email}); | |
} | |
sessionData.caller_number = formatPhoneNumber(callerInfo.caller_number); | |
sessionData.caller_email = callerInfo.email; | |
sessionData.caller_name = callerInfo.name; | |
createTicket(sessionData); | |
}); | |
} | |
function createTicket(sessionData) { | |
var number = sessionData.caller_number.replace(/[^0-9]/g,""); | |
var email = sessionData.caller_email || number + "@drumbi.com"; | |
var body = 'Incoming Call From ' + sessionData.caller_number + ' \n' | |
+ 'Subject: ' + sessionData.subject + ' > New \n' | |
+ 'Name:' + sessionData.caller_name + '\n' | |
+ 'Email:' + email + '\n' | |
+ 'Platform: ' + sessionData.platform + ' \n' | |
+ 'Session ID: ' + localSession.beatsession_guid + '\n' | |
+ 'Dashbord: ' + dashboard_url; | |
//get email | |
zendesk.createTicket({ | |
ticket: { | |
subject: sessionData.subject + ' > New', | |
status: 'open', | |
priority: 'normal', | |
comment: { | |
body: body, | |
public: false | |
}, | |
via_id: 45 | |
}, | |
caller: { | |
name: sessionData.caller_name, | |
email: email, | |
number: sessionData.caller_number | |
}, | |
credentials: credentials | |
}, function(err, result) { | |
drumbi.set({ | |
notification_url: sessionData.credentials.base_url + 'agent/#/tickets/'+ result.data.ticket.id, | |
zendesk: sessionData.credentials.base_url + 'agent/#/tickets/'+ result.data.ticket.id, | |
zenid: result.data.ticket.id, | |
topic: sessionData.subject, | |
ticket_id: result.data.ticket.id, | |
requester_id: result.data.ticket.requester_id, | |
caller_email:email | |
}, function(err, result) { | |
drumbi.connectCaller(); | |
}); | |
}); | |
} | |
drumbi.set('set_attachment', "true", function() {}); | |
drumbi.getAllVariables(function(err, sessionData) { | |
var json = { | |
caller_email: sessionData.email, | |
caller_name: sessionData.caller_name, | |
caller_number: sessionData.callback_number, | |
subject: sessionData.topic, | |
credentials: credentials, | |
session_id: localSession.beatsession_guid, | |
platform: sessionData.platform, | |
prefix: sessionData.prefix | |
}; | |
drumbi.set('session_info', JSON.stringify(json), function() { | |
customerSearch(json); | |
// createTicket(json); | |
}); | |
}); | |
function formatPhoneNumber (s) { | |
var s2 = (""+s).replace(/\D/g, ''); | |
var m = s2.match(/1{0,1}(\d{3})(\d{3})(\d{4})$/); | |
return (!m) ? '' : "(" + m[1] + ") " + m[2] + "-" + m[3]; | |
} |
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