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var credentials = { | |
"token": "jjx1OIWIKGrQdpJcLmHFEdPcrmuzx2ZW0BLgHVxa", | |
"base_url": "https://drumbi.zendesk.com/", | |
"username": "farsheed@drumbi.com", | |
"api_path": "api/v2", | |
"session_id": localSession.beatsession_guid | |
} | |
/*var credentials = { | |
"token": "jjx1OIWIKGrQdpJcLmHFEdPcrmuzx2ZW0BLgHVxa", |
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var credentials = { | |
"service_uri": "https://dev240.service-now.com", | |
"username": "admin", | |
"password": "lO6Z23lMlUFp" | |
} | |
var dashboard_url = "https://dashboard.drumbi.com/v1/notification/"; | |
function createCaller(formData){ | |
servicenow.createCaller({ |
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var credentials = { | |
"key": "{$uservoice_key}", | |
"secret": "{$uservoice_secret}", | |
"base_url": "{$uservoice_base_url}", | |
"session_id": localSession.beatsession_guid | |
} | |
var dashboard_url = "https://dashboard.drumbi.com/v1/notification/"; | |
function createTicket(sessionData) { |
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var credentials = { | |
"token": "xwqg6abjI6PP3Y6xlL64ovWNncwIwXpZqgIJzAfx", | |
"base_url": "https://drumbitesting.zendesk.com/", | |
"username": "farsheed@drumbi.com", | |
"api_path": "api/v2", | |
"session_id": localSession.beatsession_guid | |
} | |
var dashboard_url = "https://dashboard.drumbi.com/v1/notification/" + localSession.beatsession_guid; |
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var credentials = { | |
"token": "{$zendesk_token}", | |
"base_url": "{$zendesk_base_url}", | |
"username": "{$zendesk_username}", | |
"api_path": "{$zendesk_api_path}", | |
"session_id": localSession.beatsession_guid | |
} | |
var dashboard_url = "https://dashboard.drumbi.com/v1/notification/" + localSession.beatsession_guid; |
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var credentials = { | |
"token": "{$zendesk_token}", | |
"base_url": "{$zendesk_base_url}", | |
"username": "{$zendesk_username}", | |
"api_path": "{$zendesk_api_path}", | |
"session_id": localSession.beatsession_guid | |
} | |
var dashboard_url = "https://dashboard.drumbi.com/v1/notification/" + localSession.beatsession_guid; |
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var credentials = { | |
"token": "{$zendesk_token}", | |
"base_url": "{$zendesk_base_url}", | |
"username": "{$zendesk_username}", | |
"api_path": "{$zendesk_api_path}", | |
"session_id": localSession.beatsession_guid | |
}; | |
/*var credentials = { | |
"token": "jjx1OIWIKGrQdpJcLmHFEdPcrmuzx2ZW0BLgHVxa", |
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call_prior | |
caller_connected | |
caller_connecting | |
caller_disconnected | |
agent_notified | |
agent_connecting | |
agent_connected | |
agent_caller_connected | |
call_ended | |
template_timedout |
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##Direct Call Logic | |
**Description:** | |
1. Caller calls a drumbi phone number. | |
2. Controller requests for WS to check if Caller ID has called before or first time. | |
3. If Caller ID called first time : | |
- Check if Drumbi phone is from Web App, play busy recording then update session to spam. | |
- Check if Drumbi phone is from other app, then play the connected_caller event recording. | |
4. If Caller ID has called before : |