Every timestamp is in GMT -4.
At 2021-10-15 22:04:50
I've successfully purchased a one-year subscription plan on https://pinboard.in, which costed $22 USD
(R$ 132,68 BRL
in my currency).
Pinboard claims that there is a seven-day trial period after signup which is FULLY REFUNDABLE. This can be proven in the web archive snapshots from Oct 8th:
- FAQ page. See #free_trial, #refund and #archival_test fragments.
- Sign Up page.
After one week of usage (precisely at 2021-10-22 14:43 GMT -04:00
), I decided to refund my subscription and emailed support@pinboard.in. No answer was provided, so after few days I tried to reach out in more ways:
Oct 26 15:52
- Replied to my own email asking about itOct 27 15:22
- Sent a private message on Pinboard's twitter accountOct 28 14:31
- Replied to my own email again and forwarded the email to maciej@ceglowski.com (which is the email displayed in the Pinboard's twitter bio)Oct 29 01:15
- Posted a public tweetOct 30 06:28
- Issued a ticket on PayPal
After all those attempts, I realized that I was probably being scammed for two reasons:
First, many people already experienced the same issue. See:
- https://ybbond.id/posts/2020-06-on-trial-refund-support/
- https://cards.producthunt.com/cards/comments/846595
- https://twitter.com/scorpioares/status/922732898653847552
- https://twitter.com/ybbond/status/1273099013693280256
- https://twitter.com/lojic/status/375409467921145857
- https://twitter.com/Si_Boehm/status/1389497584973230081
- https://twitter.com/5hay/status/1053420555372781569
Second, Pinboard is active on twitter. This means that the main and single developer is still alive and simply does not answer any refund requests (by incompetence or negligence).
UPDATE: After replying to one of Pinboard's tweet, he closed the PayPal ticket and refunded my money.