Our systems run on Heroku which sits on top of Amazon AWS. All systems are located in the United States availability zones. Application logs are stripped of sensitive data, collected by LogEntries, and stored for fourteen days.
Email support@doubleloop.app, engineering@doubleloop.app, or use the Slack channel #it_support to alert the full team of the issue using the Incident Intake Report Format template. The Response Team will add an action plan to the original intake report. The full Incident Report should contain the following:
Incident Intake Report
- Name/Contact Person:
- Date of Incident/First noticed: