Created
May 3, 2019 22:53
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| Retributive Justice looks backwards to find justice | |
| If I punish you for bad behavior you will not do or repeat the bad behavior | |
| Is there a need for punishment system that matches a system that matches a criminal justice system? | |
| Restorative Justice looks forward | |
| What can we do about the problem that just happened | |
| Instead of asking who we ask why | |
| There is too much going on in work to figure out the obvious problem | |
| Issues: | |
| If you make a mistake you are the one that has to explain what happened | |
| First order victim and second order victim | |
| First: who was impacted directly | |
| Second: those who lose sleep at night over the issue | |
| Having to explain can be as bad as a punishment | |
| You may want someone separate from the incident to give the reporting rather than those who were involved | |
| Allocation of time for how to deal with issues becomes important | |
| Bad examples: | |
| The person that writes the report also is the one who accepts the blame | |
| People are cocooning up to not get in trouble | |
| Bystander effect | |
| Pressure to deliver something that looks like success | |
| If the person that mentions issues that will slow down the product release is punished the rest of the team will learn quickly that there is no benefit to pointing out concerns | |
| Good examples: | |
| The leads and official leaders need to take ownership of the issue and make the space safe | |
| There is a high cost to the business for technical issues | |
| Have defined best/safe practices for people to follow | |
| Making people responsible for their work is helpful for restorative justice | |
| Every action item on a post-mortem is valuable to the organization | |
| Sidney Dekker - Justice Culture | |
| There are implicit rules and culture in every org that encourages the behaviors you observe | |
| Trust without risk isn't really trust | |
| How would you know if there is trust if there is no risk and no one lets you try things | |
| It is the responsibility of leadership to make sure the blame is laid at the system not at the individual | |
| There is a significant difference between accountability and blame |
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