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Created October 11, 2010 20:57
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# do you expect anyone but yuppies?!
A week or two ago, I received this message from a friend who's been in
the loop of sprout's activities for awhile:
**put the actual quote here!
My first instinct was to reply, "Well, no."
## putting it bluntly
That's only intended half-snidely. We know that the audience that we
reach is much broader than 'yuppies.' We also know that we do a much
worse job communicating the [financial] accessibility of our
programs than we could. No one is turned away from our programs for
lack of money. Despite that, for some people, the sticker price of a
number of our programs might be half a month's pay. And that is sure
to prevent some people from even asking if financial support is an option.
## putting it snidely
Although this is an obstacle we're continuing to tackle, I think
there's something interesting in the other, snide half of my response.
I resent the implicit judgment many socially conscious initiatives
seem to make: namely, that poor people are incapable of 'properly'
valuing things. In general, it seems that there are two, underlying
assumptions behind many initiatives primarily concerned with the
accessibility of something:
+ One: your audience is either too poor to afford your valuable
service, or they don't yet know that they want and need it.
+ Two: In fact, not only is there no market for your service among
your constituency, but there is a moral imperative to construct that
market.
In some ways, it reminds me of 'edutainment'--that genre of
'educational experience' characterized by the assumption that learning
is like cough medicine: important and benficient, but hard to swallow
and in need of sweet flavoring to cover up its true nature.
Certainly, I don't mean to suggest that social initiatives need to be
expensive to be good. But I do mean to say that I think that we would
do well to think of our work more like traditional products. Note
that I think that's pretty different than thinking of our constituency
as traditional customers. Mostly, I mean to say that we would do well
to cultivate an abiding respect for how people decide to spend their
time and money. If our work isn't compelling enough to compete with
other lifestyle choices, that is a reflection more of our work than
others' lifestyles.
Note that this is separate from whether your work is subsidized by
grants or the government or whatever. But for us, we've found that
it's helpful to select for feedback loops which encourage us to TK
** I don't know where this paragraph would be going. I'd probably c
It's as though we assume that people aren't customers for 'good
things,' as though their money and time comes out of a different
wallet than the money people use for entertainment or vacations or
shopping or whatever else we stereotype them into wanting. When people lambast 'urban youth' for their
sneaker budget, they simultaneously denigrate that financial choice
("Who the fuck **do you have thoughts about language on sprout's blog?** spends $200 on sneakers?") and fail to recognize that
that sneaker company probably has a bigger effect on the lives of youth
than the multitude of well-meaning efforts that their nonprofit deploy
charitably.
To be clear, I don't think we're in any different of a spot. I think there are
very few people who would describe themselves as poor and then turn
around and say, "But luckily, sprout's in my life."
## putting it strategically
And then, there's an overarching question of strategy. What I
eventually said to Joe--the friend who commented on our program's
price--was that we feel it is far more reasonable to make something
which was really compelling, and then broaden its accessibility, than
to try to do the reverse: work with all audiences, produce something
that will likely be mediocre, and then work to increase its quality.
## so what do we plan to do about it?
In the near term, all this means for us is that we're trying to focus
on improving the quality of our work. Even though people really like
our programs, we think that's more because of
[low expectations in education]() than anything else. If you ask us,
we'd say that we fall squarely in the middle of the ['taste gap'](). **add a clause that describes what this is.**
And so in the near term, we'll continue to work to improve the clarity
and availability of [our financial support](), but this comes second
to our work's quality--at least until we feel we have developed work we are proud of at which point we will aim to
**Taking a wider view, I found myself wanting some more discussion about the idea of what people "should" want. How, implicitly, there are totally classist, racist, etc. ideals embedded in the idea that "everyone needs algebra" and, therefore, since poor people need it too, there's got to be some cheap maths for them. I would even want to make another connection with the shoe industry saying that the very idea of "creating a market" within a group that doesn't yet want what you are offering can only happen coercively if you are trying to give it to them in a dishonest way (i.e. disguised as something else--a la cough syrup) This might be slightly outside the scope of what you're writing, though. . .
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