- https://response.pagerduty.com/before/severity_levels/ - уровни серьезности инцидентов (пример)
- https://www.blameless.com/blog/severity-levels - Severity Levels (What They Are & Why They Matter)
- https://www.atlassian.com/incident-management/kpis/severity-levels - Understanding incident severity levels
- https://rootly.com/blog/practical-guide-to-sre-incident-severity-levels - руководство по составлению классификации инцидентов
- https://www.blameless.com/blog/severity-vs-priority - Severity vs. Priority | Понимание разницы
- https://www.bmc.com/blogs/impact-urgency-priority/ Матрица влияния-срочность-приоритет
- https://www.blameless.com/blog/incident-priority-matrix Incident Priority Matrix (Understanding Impact and Urgency)
- https://www.blameless.com/blog/incident-management-best-practices - Best Practices for Effective Incident Management gremlin.com/community/tutorials/how-to-establish-a-high-severity-incident-management-program/ How To Establish a High Severity Incident Management Program
- https://dzone.com/articles/overview-of-incident-lifecycle-in-sre Overview of Incident Lifecycle in SRE
- https://www.youtube.com/playlist?list=PLIuxSyKxlQrBiDdZNak3UjU6n-SU80Xtc Conf42 Incident Management 2022 видео конференции Conf42
- Распространение отчетов об инцидентах разным группам, отчеты о прогрессе задач из постмортемов https://www.youtube.com/watch?v=4MiJG3IPyWI&list=PLIuxSyKxlQrBiDdZNak3UjU6n-SU80Xtc&index=4
- Game Days to train Incident Response https://www.youtube.com/watch?v=WMwD5UHoREs&list=PLIuxSyKxlQrBiDdZNak3UjU6n-SU80Xtc&index=10