How to Win Friends and Influence People is a self-help book written by Dale Carnegie, published in 1936.
- Develop a deep, driving desire to master the principles of human relations.
- Read each chapter twice before going to the next one.
- As you read, stop frequently to ask yourself how you can apply each suggestion.
- Underscore each important idea.
- Review this book each month.
- Apply these principles at every opportunity.
- Remind your friend every time he or shes violate one of these principles.
- Check up each week on the progress you are making.
- Keep notes on how and when you have applied these principles.
- Don't criticize, condemn or complain.
- Give honest and sincere appreciation.
- Arouse in the other person an eager want.
- Become genuinely interested in other people.
- Smile.
- Remember that a person's name.
- Be a good listener. Encourage others to talk about themselves.
- Talk in terms of the other person's interests.
- Make the other person feel important β and do it sincerely.
- Show respect for the other person's opinions.
You're wrong. - If you are wrong, admit it quickly and emphatically.
- Begin in a friendly way.
- Get the other person saying "yes, yes" immediately.
- Let the other person do a great deal of the talking.
- Let the other person feel that the idea is his or hers.
- Try honestly to see things from the other person's point of view.
- Be sympathetic with the other person's ideas and desires.
- Appeal to the nobler motives.
- Dramatize your ideas.
- Throw down a challenge.
- Begin with praise and honest appreciation.
- Call attention to people's mistakes indirectly.
- Talk about your own mistakes before criticizing the other person.
- Ask questions instead of giving direct orders.
- Let the other person save face.
- Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and generous in your praise."
- Give the other person a fine reputation to live up to.
- Use encouragement. Make the fault seem easy to correct.
- Make the other person happy about doing the thing you suggest.
- The Quick and Easy Way to Effective Speaking by Dale Carnegie
- How to Stop Worrying and Start Living by Dale Carnegie
- The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen R. Covey