Last active
October 1, 2018 19:49
-
-
Save phm200/797697ccfa5359ad64d2ec3faac1c5f4 to your computer and use it in GitHub Desktop.
Connect Current Metrics API
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
const qArns = [ | |
"arn:aws:connect:...", | |
"arn:aws:connect:..." | |
]; | |
const metricsList = [ | |
{ | |
Name: "AGENTS_AVAILABLE", | |
Unit: "COUNT" | |
}, | |
{ | |
Name: "AGENTS_ONLINE", | |
Unit: "COUNT" | |
}, | |
{ | |
Name: "AGENTS_ON_CALL", | |
Unit: "COUNT" | |
}, | |
{ | |
Name: "AGENTS_ONLINE", | |
Unit: "COUNT" | |
}, | |
{ | |
Name: "AGENTS_STAFFED", | |
Unit: "COUNT" | |
}, | |
{ | |
Name: "AGENTS_AFTER_CONTACT_WORK", | |
Unit: "COUNT" | |
}, | |
{ | |
Name: "AGENTS_NON_PRODUCTIVE", | |
Unit: "COUNT" | |
}, | |
{ | |
Name: "AGENTS_ERROR", | |
Unit: "COUNT" | |
}, | |
{ | |
Name: "CONTACTS_IN_QUEUE", | |
Unit: "COUNT" | |
}, | |
{ | |
Name: "OLDEST_CONTACT_AGE", | |
Unit: "SECONDS" | |
}, | |
{ | |
Name: "CONTACTS_SCHEDULED", | |
Unit: "COUNT" | |
} | |
]; | |
app.get("/currentMetrics", async (req, res) => { | |
var getCurrentMetricsParams = { | |
InstanceId: connectInstanceId, | |
Filters: { | |
Channels: ["VOICE"], | |
Queues: qArns | |
}, | |
CurrentMetrics: metricsList, | |
Groupings: ["QUEUE"] | |
}; | |
var getCurrentMetricsPromise = connectClient | |
.getCurrentMetricData(getCurrentMetricsParams) | |
.promise(); | |
var getCurrentMetricsResult = await getCurrentMetricsPromise; | |
console.log("current metrics:", JSON.stringify(getCurrentMetricsResult)); | |
res.render("currentMetrics", { | |
title: "Current Queue Metrics", | |
metricResults: getCurrentMetricsResult.MetricResults | |
}); | |
}); |
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment