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ABC
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| ABC | |
| No previous messages | |
| Open chat and Add message -> New Issue | |
| New Issue | |
| Agent sends message -> Issue in progress | |
| User sends message -> New Issue | |
| User deletes thread -> No previous messages | |
| Issue in progress | |
| Agent sends message -> Issue in progress | |
| User sends message -> Issue in progress | |
| Agent resolves issue -> Issue resolved - continuous conv | |
| User deletes thread -> Issue resolved - clean slate | |
| Issue resolved - clean slate | |
| User sends message -> New Issue | |
| Issue resolved - continuous conv | |
| User sends message -> New Issue |
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| function render(model){ | |
| let current_state_name = model.active_states[0].name; | |
| return $("h1", | |
| {style: {color: "darkBlue"}}, | |
| `The current state is: ${current_state_name}`); | |
| } |
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