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bestdan/customer_service_bot.py

Created June 23, 2018 02:47
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Customer Service bot
Raw
customer_service_bot.py
def cs_service_bot():
welcome_message = """Hello! Welcome to the DNS Cable Company's Service Portal. Are you a new or existing customer?
\n[1] New Customer
\n[2] Existing Customer
\n"""
response = input(welcome_message)
if response == "1":
new_customer()
elif response == "2":
existing_customer()
else:
print("Sorry, we didn't understand your selection.")
return cs_service_bot()
def existing_customer():
print("What kind of support do you need?")
response = input("[1] Television Support" + "\n[2] Internet Support" + "\n[3] Speak to a support representative.")
if response == "1":
television_support()
elif response == "2":
internet_support()
elif response == "3":
live_rep("support")
else:
print("Sorry, we didn't understand your selection.")
return existing_customer()
def new_customer():
print("We're excited to have you join the DNS family, how can we help you?")
response = input("""[1] Sign up for service.
\n[2] Schedule a home visit.
\n[3] Speak to a sales representative.\n""")
if response == "1":
sign_up()
elif response == "2":
home_visit()
elif response == "3":
live_rep("sales")
else:
print("Sorry, we didn't understand your selection.")
return new_customer()
def television_support():
print("What is the nature of your problem?")
response = input("""[1] I can't access certain channels.
\n[2] My picture is blurry.
\n[3] I keep losing service.
\n[4] Other issues.""")
if response == "1":
print("Please check the channel lists at DefinitelyNotSinister.com. If the channel you cannot access is there, please contact a live representative.")
did_that_help()
elif response == "2":
print("Please check the channel lists at DefinitelyNotSinister.com. If the channel you cannot access is there, please contact a live representative.")
did_that_help()
elif response == "3":
print("Please check the channel lists at DefinitelyNotSinister.com. If the channel you cannot access is there, please contact a live representative.")
did_that_help()
elif response == "4":
live_rep("support")
else:
print("Sorry, we didn't understand your selection.")
return television_support()
def internet_support():
print("What is the nature of your problem?")
response = input("""[1] I can't connect to the internet.
\n[2] My connection is very slow.
\n[3] I can't access certain sites.""")
if response == "1":
print("Unplug your router, then plug it back in, then give it a good whack, like the Fonz.")
did_that_help()
elif response == "2":
print("Make sure that all cell phones and other peoples computers are not connected to the internet, so that you can have all the bandwidth.")
did_that_help()
elif response == "3":
print("Move to a different region or install a VPN. Some areas block certain sites.")
did_that_help()
elif response == "4":
live_rep("support")
else:
print("Sorry, we didn't understand your selection.")
return internet_support()
def live_rep(x):
if x == "sales":
print("""Please hold while we connect you with a live sales representative.The wait time will be between two minutes and six hours.We thank you for your patience.""")
elif x == "support":
print("Please hold while we connect you with a live support representative. The wait time will be between two minutes and six hours. We thank you for your patience.")
else:
print("sorry, what?")
return live_rep_prompt()
def did_that_help():
print("Did that solve your problem?")
response = input("[1] Yes \n[2] No")
if response == 1:
print("Thank you!")
elif response == 2:
live_rep_prompt()
def live_rep_prompt():
print("Would you like to speak to a live rep or have a home visit?")
response_live_rep = input("[1] Live rep \n[2] Home visit")
if response_live_rep == 1:
live_rep("support")
elif response_live_rep == 2:
home_visit("support")
else:
print("Sorry, wut?")
return live_rep_prompt()
def home_visit_check():
print("What's the purpose of the visit?")
response = input("""[1] New service installation.
\n[2] Exisitng service repair.
\n[3] Location scouting for unserviced region.
""")
if response == 1:
home_visit("new install")
elif response == 2:
home_visit("support")
elif response == 3:
home_visit("scout")
def home_visit(purpose = "none"):
if purpose == "none":
home_visit_check()
else:
print("""Please enter a date below when you are available for a technician to come to your home and """ + purpose)
visit_date = input("Visit date: ")
print("Wonderful! A technical will come visit you on " + visit_date + ". Please be available between the hours of 1:00 am and 11:00 pm.")
return(visit_date)
def sign_up():
print("Great choice, friend! We're excited to have you join the DNS family! Please select the package you are interested in signing up for.")
response = input(""""[1] Bundle Deal(Internet + Cable)
\n[2] Internet
\n[3] Cable""")
if response == "1":
print("You've selected the Bundle Package! Please schedule a home visit and our technician will come and set up your new service.")
home_visit("new install")
elif response == "2":
print("You've selected the Internet Only Package! Please schedule a home visit and our technician will come and set up your new service.")
home_visit("new install")
elif response == "3":
print("You've selected the Cable Only Package! Please schedule a home visit and our technician will come and set up your new service.")
home_visit("new install")
else:
print("Woops, try again")
return sign_up()
cs_service_bot()
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