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June 8, 2014 09:22
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iwscript.js
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///======================================== | |
/// SoftPhone s.r.l | |
/// IWSConnector release 1.1.4.0 | |
/// Date: 07/08/2013 | |
///======================================== | |
function networkError(message) | |
{ | |
trace(message); | |
} | |
function onConnectedSession(message) | |
{ | |
CheckAgentIntegrity(message); | |
} | |
function onDisconnectedSession(message) | |
{ | |
alert("Interaction workspace has disconnected"); | |
} | |
function onActivateSession(message) | |
{ | |
switchInteraction(); | |
} | |
function onDeactivateSession(message) | |
{ | |
} | |
function onEventAgentNotReady(message) | |
{ | |
} | |
function onEventAgentReady(message) | |
{ | |
} | |
function onEventAgentLogout(message) | |
{ | |
} | |
function onEventAgentLogin(message) | |
{ | |
} | |
//================================================================== | |
// Events MediaVoice | |
/* | |
* message.EVENT | |
* message.Place | |
* message.AgentID | |
* message.MediaType | |
* message.ConnectionID | |
* message.ANI | |
* message.DNIS | |
* message.CallType | |
* message.Duration | |
* message.TimeStamp | |
* message.attachdata | |
* message.EntrepriseLastInteractionEvent.PreviousConnID | |
*/ | |
//================================================================== | |
function printAllAttachData(message) | |
{ | |
trace("called printAttachData on Event:" + message.EVENT); | |
for (var key in message.attachdata) | |
{ | |
//trace(jQuery.validator.format("attach key[{0}] value[{1}]", key, message.attachdata[key])); | |
trace("attach key: " + key); | |
trace("attach value: " + message.attachdata[key]); | |
} | |
} | |
//RINGING | |
function onEventRingingInbound(message) | |
{ | |
//alert("MediaType = " + message.MediaType); | |
showEventMessage("Inbound call from " + message.ANI, 3000); | |
} | |
function onEventRingingInternal(message) | |
{ | |
} | |
function onEventRingingConsult(message) | |
{ | |
showEventMessage("Consult call from agent " + message.AgentID, 3000); | |
} | |
function onEventRingingOutbound(message) | |
{ | |
showEventMessage("Outbound call from " + message.ANI, 3000); | |
} | |
//EventEstablished | |
function onEventEstablishedInbound(message) | |
{ | |
if (message.attachdata.CONTACT_ID) | |
{ | |
InboundContactPopUpContactId(message); | |
} | |
else if (message.attachdata.ACCOUNT_ID) | |
{ | |
InboundAccountPopUpAccountId(message); | |
} | |
else | |
{ | |
InboundContactPopUpANI(message); | |
//InboundAccountPopUpANI(message); // TO SCREEN POP ON ACCOUNT ENTITY | |
} | |
} | |
function onEventEstablishedInternal(message) | |
{ | |
} | |
function onEventEstablishedConsult(message) | |
{ | |
} | |
function onEventEstablishedOutbound(message) | |
{ | |
OutboundContactPopUpDNIS(message); | |
//OutboundAccountPopUpDNIS // TO SCREEN POP THE OUTBOUND CALL ON ACCOUNT | |
} | |
//EventHeld | |
function onEventHeldInbound(message) | |
{ | |
} | |
function onEventHeldInternal(message) | |
{ | |
} | |
function onEventHeldConsult(message) | |
{ | |
} | |
function onEventHeldOutbound(message) | |
{ | |
} | |
//EventRetrieved | |
function onEventRetrievedInbound(message) | |
{ | |
} | |
function onEventRetrievedInternal(message) | |
{ | |
} | |
function onEventRetrievedConsult(message) | |
{ | |
} | |
function onEventRetrievedOutbound(message) | |
{ | |
} | |
//EventAttachedDataChanged | |
function onEventAttachedDataChangedInbound(message) | |
{ | |
} | |
function onEventAttachedDataChangedInternal(message) | |
{ | |
} | |
function onEventAttachedDataChangedConsult(message) | |
{ | |
} | |
function onEventAttachedDataChangedOutbound(message) | |
{ | |
} | |
//EventReleased | |
function onEventReleasedInbound(message) | |
{ | |
ReleaseCall(message); | |
} | |
function onEventReleasedInternal(message) | |
{ | |
} | |
function onEventReleasedConsult(message) | |
{ | |
} | |
function onEventReleasedOutbound(message) | |
{ | |
ReleaseCall(message); | |
} | |
//EventDialing | |
function onEventDialingInternal(message) | |
{ | |
} | |
function onEventDialingConsult(message) | |
{ | |
} | |
function onEventDialingOutbound(message) | |
{ | |
showEventMessage("Calling..." + message.DNIS, 3000); | |
} | |
//EventUserEvent | |
function onEventUserEvent(message) | |
{ | |
//alert("onEventUserEvent"); | |
//printAllAttachData(message); | |
} | |
//EventPartyChanged | |
function onEventPartyChangedInbound(message) | |
{ | |
if (message.attachdata.CONTACT_ID) | |
{ | |
InboundContactPopUpContactId(message); | |
} | |
else if (message.attachdata.ACCOUNT_ID) | |
{ | |
InboundAccountPopUpAccountId(message); | |
} | |
else | |
{ | |
InboundContactPopUpANI(message); | |
//InboundAccountPopUpANI(message); // TO SCREEN POP ON ACCOUNT ENTITY | |
} | |
} | |
//================================================================== | |
// Events MediaEmail | |
/* | |
* message.EVENT | |
* message.Place | |
* message.AgentID | |
* message.MediaType | |
* message.ConnectionID | |
* message.ANI | |
* message.DNIS | |
* message.CallType | |
* message.Duration | |
* message.TimeStamp | |
* message.attachdata | |
* message.EntrepriseLastInteractionEvent.PreviousConnID | |
*/ | |
//================================================================== | |
/* | |
function onEmailEventRingingInbound(message) | |
{ | |
showEventMessage("Inbound Email from " + message.attachdata.EmailAddress, 3000); | |
} | |
function onEmailEventEstablishedInbound(message) | |
{ | |
if (message.attachdata.CONTACT_ID) | |
{ | |
PopUpContactAndActivity(message); | |
} | |
else if (message.attachdata.ACCOUNT_ID) | |
{ | |
PopUpAccountAndActivity(message); | |
} | |
else | |
{ | |
EmailContactPopUpEmailAddressAct(message); | |
//EmailAccountPopUpEmailAddressAct(message); // TO SCREEN POP ON ACCOUNT ENTITY | |
} | |
} | |
function onEmailEventOpenedInbound(message) | |
{ | |
PopUpContactAndActivity(message); | |
UpdateEmailStatus(message,"In Progress"); | |
} | |
function onEmailEventReplyOpenedOutbound(message) | |
{ | |
PopUpContactAndActivity(message); | |
UpdateEmailStatus(message,"In Progress"); | |
} | |
function onEmailEventReleasedInbound(message) | |
{ | |
ReleaseEmail(message); | |
} | |
function onEmailEventReplyEstablishedOutbound(message) | |
{ | |
EmailReplyContactPopUpEmailAddressAct(message); | |
} | |
function onEmailEventReplyReleased(message) | |
{ | |
ReleaseEmail(message); | |
} | |
function onEmailEventReplyCancelled(message) | |
{ | |
ReleaseEmail(message); | |
} | |
*/ | |
//================================================================== | |
//Events MediaWorkbin | |
//================================================================== | |
function onWorkbinTakenOut(message) | |
{ | |
//alert("onWorkbinTakenOut message.MediaName: " + message.MediaName); | |
} | |
function onWorkbinPlacedIn(message) | |
{ | |
if(message.Interaction.InteractionMediatype == "email") | |
{ | |
log.info("onWorkbinPlacedIn - email -> Execute UpdateEmailStatus with status Workbin"); | |
UpdateEmailStatus(message,"Workbin"); | |
} | |
} | |
//================================================================== | |
// Events MediaChat | |
/* | |
* message.EVENT | |
* message.Place | |
* message.AgentID | |
* message.MediaType | |
* message.ConnectionID | |
* message.ANI | |
* message.DNIS | |
* message.CallType | |
* message.Duration | |
* message.TimeStamp | |
* message.attachdata | |
* message.EntrepriseLastInteractionEvent.PreviousConnID | |
*/ | |
//================================================================== | |
function onChatEventRingingInbound(message) | |
{ | |
showEventMessage("Inbound Chat from " + message.attachdata.EmailAddress, 3000); | |
} | |
function onChatEventRingingConsult(message) | |
{ | |
} | |
function onChatEventEstablishedInbound(message) | |
{ | |
if (message.attachdata.CONTACT_ID) | |
{ | |
ChatContactPopUpContactId(message); | |
} | |
else if (message.attachdata.ACCOUNT_ID) | |
{ | |
ChatAccountPopUpAccountId(message); | |
} | |
else | |
{ | |
ChatContactPopUpEmailAddressAct(message); | |
//ChatAccountPopUpEmailAddressAct(message); // TO SCREEN POP ON ACCOUNT ENTITY | |
} | |
} | |
function onChatEventEstablishedConsult(message) | |
{ | |
} | |
function onChatEventReleasedInbound(message) | |
{ | |
ReleaseChat(message); | |
} | |
function onChatEventReleasedConsult(message) | |
{ | |
} | |
function onChatEventTranscriptLink(message) | |
{ | |
//Attach the chat transcript to the activity | |
ChatTranscriptAttachment(message); | |
} | |
function onChatEventPartyRemovedInbound(message) | |
{ | |
} | |
function onChatEventPartyAddedInbound(message) | |
{ | |
} | |
function onChatEventPartyChangedInbound(message) | |
{ | |
if (message.attachdata.CONTACT_ID) | |
{ | |
ChatContactPopUpContactId(message); | |
} | |
else if (message.attachdata.ACCOUNT_ID) | |
{ | |
ChatAccountPopUpAccountId(message); | |
} | |
else | |
{ | |
ChatContactPopUpEmailAddress(message); | |
//ChatAccountPopUpEmailAddress(message); // TO SCREEN POP ON ACCOUNT ENTITY | |
} | |
} | |
//================================================================== | |
//Generic Events | |
//================================================================== | |
function onSwitchInteraction(message) | |
{ | |
//alert("Called onSwitchInteraction"); | |
//printAllAttachData(message); | |
if (message.attachdata.CONTACT_ID) | |
{ | |
PopUpContactAndActivity(message); | |
} | |
else if (message.attachdata.ACCOUNT_ID) | |
{ | |
PopUpAccountAndActivity(message); | |
} | |
else | |
{ | |
PopUpActivity(message); | |
} | |
} | |
//================================================================== | |
// WORKITEM Events | |
//================================================================== | |
function onWorkitemEventRingingInbound(message) | |
{ | |
if (message.attachdata.ExternalId) | |
{ | |
showEventMessage("Incoming Workitem - SR: " + message.attachdata.ExternalId, 60000); | |
} else { | |
showEventMessage("Incoming Workitem without SR number (ExternalId).", 60000); | |
} | |
} | |
function onWorkitemEventEstablishedInbound(message) | |
{ | |
if (message.attachdata.ExternalId) | |
{ | |
WorkitemSRPopUp(message); | |
} | |
} | |
function onWorkitemEventOpenedInbound(message) | |
{ | |
if (message.attachdata.ExternalId) | |
{ | |
WorkitemSRPopUp(message); | |
} else { | |
alert("Opened Workitem without SR number (ExternalId)."); | |
} | |
} | |
function onWorkitemEventReleasedInbound(message) | |
{ | |
//Need to close the Workitem?!? | |
//alert("onWorkitemEventReleasedInbound"); | |
} | |
//================================================================== | |
// SMS Events | |
//================================================================== | |
function onSMSEventRingingInbound(message) | |
{ | |
showEventMessage("Inbound SMS from " + message.EntrepriseInteractionCurrent.From, 3000); | |
} | |
function onSMSEventEstablishedInbound(message) | |
{ | |
if (message.attachdata.CONTACT_ID) | |
{ | |
InboundContactPopUpContactId(message); | |
} | |
else if (message.attachdata.ACCOUNT_ID) | |
{ | |
//TODO | |
} | |
else | |
{ | |
SMSInboundContactPopUp(message); | |
} | |
} | |
function onSMSEventReleasedInbound(message) | |
{ | |
//SAME AS RELEASE CALL SO WE USE THE SAME FUNCTION CALL | |
ReleaseCall(message); | |
} | |
function onSMSEventEstablishedOutbound(message) | |
{ | |
SMSOutboundContactPopUpDNIS(message); | |
} | |
function onSMSEventReleasedOutbound(message) | |
{ | |
SMSOutboundContactAct(message); | |
} | |
function onSmsEventSendMessage(message) | |
{ | |
SMSSendContactAct(message); | |
} | |
//alert("iwscriptwellformed"); | |
//================================================================== | |
//Events DelegateCommand | |
//================================================================== | |
function onDelegateCommand(message) | |
{ | |
log.debug("======= onDelegateCommand =========="); | |
if(message.Parameters.Device) | |
{ | |
log.debugFormat("Device Name: {0}", message.Parameters.Device.Name); | |
} | |
} | |
//================================================================== | |
//Events InhibitCommand | |
//================================================================== | |
function onInhibitCommand(message) | |
{ | |
log.debug("======= onInhibitCommand =========="); | |
if(message.Parameters.Device) | |
{ | |
log.debugFormat("Device Name: {0}", message.Parameters.Device.Name); | |
} | |
} |
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