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August 16, 2023 06:26
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| text sentiment | |
| @VirginAmerica What @dhepburn said. neutral | |
| @VirginAmerica it was amazing, and arrived an hour early. You're too good to me. positive | |
| @VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D positive | |
| @VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo positive | |
| I ❤️ flying @VirginAmerica. ☺️👍 positive | |
| @VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you. positive | |
| @VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA positive | |
| @VirginAmerica I love the hipster innovation. You are a feel good brand. positive | |
| @VirginAmerica will you be making BOS>LAS non stop permanently anytime soon? neutral | |
| @VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews positive | |
| @VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday positive | |
| @VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!! 🍷👍💺✈️ neutral | |
| @VirginAmerica are flights leaving Dallas for Seattle on time Feb 24? neutral | |
| @VirginAmerica I'm #elevategold for a good reason: you rock!! positive | |
| @VirginAmerica wow this just blew my mind positive | |
| @VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree neutral | |
| @VirginAmerica wish you flew out of Atlanta... Soon? neutral | |
| @VirginAmerica Will flights be leaving Dallas for LA on February 24th? neutral | |
| @VirginAmerica you know it. Need it on my spotify stat #guiltypleasures positive | |
| @VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? neutral | |
| @VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh. neutral | |
| @VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first! neutral | |
| @VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics! positive | |
| @virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online? neutral | |
| @VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this. positive | |
| @VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ? positive | |
| @VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF neutral | |
| @VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks neutral | |
| @VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you. negative | |
| @VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G positive | |
| @VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R negative | |
| @VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4 neutral | |
| @VirginAmerica "You down with RNP?" "Yeah you know me!" neutral | |
| @VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin negative | |
| @VirginAmerica - amazing customer service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying positive | |
| @VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare neutral | |
| @VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a "tech stop"? negative | |
| @VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience positive | |
| @VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!! positive | |
| @VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure. positive | |
| @VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining positive | |
| @VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight! positive | |
| @VirginAmerica you have the absolute best team and customer service ever. Every time I fly with you I'm delighted. Thank you! positive | |
| @VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats? neutral | |
| @VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue positive | |
| @VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight? neutral | |
| @VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet? neutral | |
| @VirginAmerica, @reallytallchris dropped a track on you... https://t.co/zv2pt6TRK9 neutral | |
| @VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated negative | |
| @VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!! positive | |
| @VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!! positive | |
| Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome. positive | |
| @virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf positive | |
| @VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding? neutral | |
| @VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-) positive | |
| @VirginAmerica is your website ever coming back online? neutral | |
| @VirginAmerica Is flight 0769 out of LGA to DFW on time? neutral | |
| @VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license? neutral | |
| @virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter negative | |
| @VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2 neutral | |
| @VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx neutral | |
| @VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu neutral | |
| @VirginAmerica Lister to my show my on Monday 1230 130 neutral | |
| @VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH neutral | |
| @VirginAmerica Thank you for the follow positive | |
| @VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers negative | |
| @VirginAmerica Only way to fly! #Elevate #Gold positive | |
| @VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed. #expected better negative | |
| @VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue positive | |
| @VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;) positive | |
| @VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4 positive | |
| @VirginAmerica Keep up the great work :) positive | |
| @VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY positive | |
| @VirginAmerica Thanks so much for the awesome support, you guys rock! positive | |
| @VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ... negative | |
| @VirginAmerica it’s just a bug report, guys neutral | |
| @VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l positive | |
| @VirginAmerica thanks so much! positive | |
| @VirginAmerica Very nicely done. 👏 positive | |
| @VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗 positive | |
| @VirginAmerica sounds like fun ! positive | |
| @VirginAmerica any updates on flight 413 from Jfk > Lax neutral | |
| @virginamerica spruce moose! neutral | |
| @VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable. negative | |
| @VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out! positive | |
| @VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason positive | |
| @VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee! positive | |
| @VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help. negative | |
| @VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free. positive | |
| @VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo positive | |
| @VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G neutral | |
| @VirginAmerica any plans to start flying direct from DAL to LAS? neutral | |
| @VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up! positive | |
| @VirginAmerica Grand Budapest Hotel #OscarsCountdown neutral | |
| @VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet positive | |
| @VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y neutral | |
| @VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4 neutral | |
| @VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao neutral | |
| @VirginAmerica your inflight team makes the experience #amazing! positive | |
| @VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J positive | |
| @VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef neutral | |
| @VirginAmerica fav airline positive | |
| 👍👍✈️✈️💗 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.” neutral | |
| @VirginAmerica what is your policy on flying after surgery? I am still waiting for answer so I can tell me doctor. neutral | |
| @VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help negative | |
| @VirginAmerica Thank you!! positive | |
| @VirginAmerica Need to start flying to @KCIAirport . 😊😀😃😄 neutral | |
| @VirginAmerica what is your policy on flying after surgery? neutral | |
| @VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg neutral | |
| @VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I neutral | |
| @VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application. neutral | |
| @VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ neutral | |
| @VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8 neutral | |
| @VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry positive | |
| @VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more! positive | |
| @VirginAmerica missed my flight. How does standby work? neutral | |
| .@VirginAmerica They were very understanding and helped me out. Thx! #Comps positive | |
| @VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS neutral | |
| @VirginAmerica thank you! I absolutely will 😎 positive | |
| @VirginAmerica can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund neutral | |
| @VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185. neutral | |
| @VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage. negative | |
| @VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel positive | |
| @VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef positive | |
| "@VirginAmerica @VirginAtlantic @GMA @AmericanAir | |
| Can You Help #ourprincess in need of some help in #USA | |
| 🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer" neutral | |
| @VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks. positive | |
| @VirginAmerica Flight Booking Problems flight to uphold my status match. Do taxes on ticket count as earned status points? #statusmatch #virginamerica neutral | |
| @VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline! positive | |
| @virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo neutral | |
| @VirginAmerica love you guys, but pls get some direct routes LAS to AUS! positive | |
| @VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!! positive | |
| @VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114 neutral | |
| @VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone. This sucks! negative | |
| @VirginAmerica delayed to10.30!! negative | |
| @VirginAmerica Comenity Bank is a joke! Please change. Nothing but constant problems with this bank negative | |
| @VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER positive | |
| @VirginAmerica Anytime, sugafly. neutral | |
| @VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture! positive | |
| @VirginAmerica I need a receipt for a flight change. Can you send one? neutral | |
| @VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate? negative | |
| @VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m LOVED my first cross country flight. #livewelltraveled #sytycd positive | |
| "@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model. | |
| http://t.co/96Sctomh29" neutral | |
| @VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE neutral | |
| @VirginAmerica Your planes are really pretty. Just thought u should know that. :) positive | |
| @VirginAmerica when are you flying to hawaii neutral | |
| @VirginAmerica thank you positive | |
| @VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI positive | |
| @VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!! Let me out of here! negative | |
| .@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I’m still road tripping on Feb 27… neutral | |
| @VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through! positive | |
| "@VirginAmerica announced New Route to Austin w/fares from $39/way. | |
| http://t.co/gA8pbamu0C" neutral | |
| @VirginAmerica this is too cool! Never been on ur planes but now I will!! positive | |
| @VirginAmerica great. Well deserved. positive | |
| @VirginAmerica got it. All set - Thanks! positive | |
| @VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate? neutral | |
| @VirginAmerica Giants and Virgin America. A match made in heaven. positive | |
| @VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM! positive | |
| @VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker positive | |
| @VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings! positive | |
| @VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing! positive | |
| @VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek neutral | |
| "@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route | |
| http://t.co/6RLz0EBk2X via @usatoday" neutral | |
| @VirginAmerica #thankyou the DAL-AUS route makes my day!!!! positive | |
| @virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49 positive | |
| @VirginAmerica I miss the #nerdbird in San Jose neutral | |
| @VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes. positive | |
| @VirginAmerica Congrats VX on the new route! ✈️🎉 positive | |
| @VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time. negative | |
| @VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston? neutral | |
| Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX positive | |
| @VirginAmerica I love the dancing little richard. cool beans. positive | |
| @VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me! positive | |
| @VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h positive | |
| @VirginAmerica On all your flights? neutral | |
| @VirginAmerica Dad on Segway is the best part of this whole infographic! positive | |
| @VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :) positive | |
| @VirginAmerica wifi AND better seating. positive | |
| @VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you! neutral | |
| @VirginAmerica should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs neutral | |
| @VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again! negative | |
| @virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty? neutral | |
| @VirginAmerica you guys are perfect as always! <3 #WeRVirgin positive | |
| @VirginAmerica thanks! Y'all have some of the best customer service left in the industry. positive | |
| @VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings positive | |
| @VirginAmerica Are there any sign up bonuses to enroll in Elevate? neutral | |
| @VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome positive | |
| @VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you? neutral | |
| @VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul. positive | |
| “@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” @JenniferDawnPro neutral | |
| @united thanks positive | |
| @united Thanks for taking care of that MR!! Happy customer. positive | |
| @united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united negative | |
| @united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta neutral | |
| @united Thanks. It is on the same ticket. positive | |
| @united Just submitted my response on the link you sent. neutral | |
| @united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519 neutral | |
| @united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated positive | |
| @united yes, a paper voucher that I got on January 26th 2015 neutral | |
| @United the internet is a great thing. I am emailing executives in your company, maybe they will respond to me in a timely manner. negative | |
| @united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass? neutral | |
| @united and what am I suppose to do with that number? neutral | |
| @united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it. neutral | |
| @united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations neutral | |
| "@united "Airport snow removal method #22..." | |
| Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU" positive | |
| @united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me? positive | |
| @united No. Denver said they don't handle baggage that made it to Colo. Springs. They gave me an 800 number to call. No help there either. negative | |
| @united 6533 ORD to DCA neutral | |
| @united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me. negative | |
| @united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks! neutral | |
| @united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did. negative | |
| @united despite my bag not making it to Newark good informative email tracking updates help! positive | |
| @United. What's going on with UA 236? outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever negative | |
| @united thanks for the info I already knew... neutral | |
| @united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service negative | |
| @united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice negative | |
| .@united it will be because I'm moving to @AmericanAir because of @united talk, no service negative | |
| @united please be good to me this weekend! neutral | |
| @united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0 neutral | |
| @united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused negative | |
| @united Could this email be resent as it doesnt appear to have arrived. negative | |
| @united yes please! Trying to get to POP- in Newark now.... neutral | |
| @united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag.... negative | |
| @united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏 neutral | |
| @united how about 3659 YUL-ORD? neutral | |
| @united thanks, just sent :) positive | |
| @united how does it get Cancelled Flightled 10 hours before take off? negative | |
| @united Luckily I made my flights this time but was so disappointed with the lack of communication :( negative | |
| @united checking to see why flight 3466 (atl-ord) got Cancelled Flighted? negative | |
| @united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The negative | |
| @united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines negative | |
| @united kudos for not Cancelled Flightling flights from DFW this morning. United usually first to panic... positive | |
| @united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather neutral | |
| @United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously??? negative | |
| @united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly. positive | |
| @united did bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines negative | |
| @united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago neutral | |
| @united Thank you for the cheese platter and abundance of entertainment options. Time just flew by. positive | |
| @united thank you. Been trying for two days to set this up. positive | |
| @united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer positive | |
| @united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care positive | |
| @united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal! positive | |
| @united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money.. negative | |
| @united I would like to know what's going on before his current flight lands. neutral | |
| @united thanks! Will you guys be getting the A380s anytime soon? neutral | |
| “@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help! positive | |
| @united I sent in my feedback. Thank you. neutral | |
| @united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small! positive | |
| @united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here. negative | |
| @united what time does check in open for flight no UA80 from Manchester to Newark today ? neutral | |
| @united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights. negative | |
| @united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :) positive | |
| @united But thanks for asking positive | |
| @united you too! positive | |
| @united is my favorite airline. positive | |
| @united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help? neutral | |
| @united tried calling too, but w/25 min phn wait means we'd miss options anyway negative | |
| @united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please? negative | |
| @united better train your support staff with appropriate decorum, consider revisiting your terrible "provide a death certificate' policy negative | |
| @united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation. neutral | |
| @United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier. neutral | |
| @united UA276 sitting at EWR nearly an hour after sked. Pilot says computers down but no clue when we will leave. Can you help? negative | |
| @united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f positive | |
| @united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices? negative | |
| @united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver. positive | |
| @united I appreciate your efforts getting me home! positive | |
| @united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it? neutral | |
| @united thank you. positive | |
| Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP” neutral | |
| @united Do you have any flights with lie flat seating from STL to PDX around the date of March 5? neutral | |
| @united thanks we'll be in touch! positive | |
| @united Thanks to Karen Salisbury at IAH for amazing customer service! Found my daughter's bag lost on UA1516. Made her day! positive | |
| @united @RenoAirport hi, when do direct flights from Houston to Reno begin? Don't see any days in March? neutral | |
| @united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am? neutral | |
| @united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating! negative | |
| Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY” positive | |
| @united captain "on behalf of the front office, welcome on board.".... Never heard that before. I laughed...hard. #funnycaptain positive | |
| @united These are great fares!!!!! positive | |
| @United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother positive | |
| @united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow. neutral | |
| @united thank you. I flew into Newark from Vail/Eagle. positive | |
| @united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3 positive | |
| @united Thank you for responding so quickly with a helpful tool! @dustyob positive | |
| @united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?! neutral | |
| @united Thank you! positive | |
| @united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0 positive | |
| @united yes, after this awful weather it appears I can get home neutral | |
| @united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on neutral | |
| "@United will not have to honor absurdly low mistake fares. | |
| http://t.co/2Z3Jv73IlW vía @usatoday" neutral | |
| @united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice negative | |
| @united you are the worst. I will avoid you like the plague. negative | |
| @united is the worst airline in the world. negative | |
| @united I will but right now I'm to angry negative | |
| @united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home negative | |
| @united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted. negative | |
| @united Pleased to be a Premier Platinum positive | |
| @united hi guys, do you have a general enquires email address please? Thanks David. neutral | |
| @united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help? negative | |
| @united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN. negative | |
| @united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters? negative | |
| Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH” positive | |
| @united I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff? neutral | |
| @United blocked me from DM'ing them because they would rather I complain about them in a public forum negative | |
| @united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile! positive | |
| @united Ok thank again for your help! positive | |
| @united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you..." negative | |
| @united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work. Huge thanks. positive | |
| @united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap negative | |
| @united 8602947, jon at http://t.co/58tuTgli0D, thanks. neutral | |
| @united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home. positive | |
| @united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ negative | |
| @United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent. negative | |
| @united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now? negative | |
| @united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit negative | |
| @united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed negative | |
| @united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now. positive | |
| @united counter agents at RDU deserve a medal. #thankyou positive | |
| @united thank you. Literally called for preboarding as I ran up. positive | |
| @united what gate is ua5396 leaving from? neutral | |
| @united thank you for listening to my compliant and doing the right thing. I appreciate you working with me positive | |
| @united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap. negative | |
| @united wow you even answered back! Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail positive | |
| @united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on? neutral | |
| @united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily. negative | |
| @united @JMS2802 : outsource it all United Airlines...your customers are just loving you for it. Outsource. Outsource. Outsource. positive | |
| @united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV? neutral | |
| @United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http://t.co/mWBk68k0A3 neutral | |
| @united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911 positive | |
| @united gate agent at EWR " if you are disabled or in a wheel chair, it's time to board, please step". STEP UP??? Lol negative | |
| @united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt. negative | |
| @united Thanks for the update. positive | |
| @united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details. negative | |
| @united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours? neutral | |
| @united Understood and thanks! I should have tried reaching out sooner. positive | |
| @united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting! negative | |
| @united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!! negative | |
| @united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior positive | |
| @united you suck. 9 hour delay?! negative | |
| @united please see dm!! neutral | |
| @united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December neutral | |
| @united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united negative | |
| @united. epic fail. @reagan. no jetway. been here 15 mins on tarmac! negative | |
| @united at the gate! IAD to RDU neutral | |
| @united Hi! what is the phone number for reservations in Venezuela? Thanks neutral | |
| @United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek neutral | |
| @United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek neutral | |
| @united has the best customer experience via twitter - huge fan!!! positive | |
| @united love the new 1st class breakfast! positive | |
| @united I DM'd child's birthdate and full name. neutral | |
| @united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again! positive | |
| @united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!! positive | |
| @united two years old. Birthdate 11/13/2012 neutral | |
| @united I already did. neutral | |
| @united what would it cost neutral | |
| @united Cool. Thank you. positive | |
| @United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight positive | |
| @united good morning, any first class upgrades available for ua1619 Feb 25 rsw to ewr? I need 4 seats please neutral | |
| @united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again. negative | |
| @united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse! negative | |
| @united DM sent as requested. Make sure you follow back so you can DM me back. Thanks neutral | |
| UA3388 @united was Cancelled Flightled not delayed. Re-Flight Booking Problems still 90 miles from home. At least acknowledge the Cancelled Flightlation. negative | |
| @united Was able to send the DM. All good now. positive | |
| @united any chance flight 3745 is being delayed?? nervous about driving to DFW in this weather to drop off my brother neutral | |
| @united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3? neutral | |
| @united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage? negative | |
| @united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E positive | |
| @united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919. neutral | |
| @united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien positive | |
| @united I am impressed with your super-fast reply to @CGJase positive | |
| @united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you! positive | |
| @united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air. positive | |
| @united @DENAirport United 787 in snowy Denver. http://t.co/w1AaKJumXA neutral | |
| @united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me. negative | |
| @united can you help me add my KTN to this reservation PLZ? neutral | |
| @united whats UA 1205 lax - newark ?? neutral | |
| @united In Ethiopia adopting a child. Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation) neutral | |
| @united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1 negative | |
| @united I wanna be ride United airline! I love airplane positive | |
| @united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving? negative | |
| @united you're my early frontrunner for best airline! #oscars2016 positive | |
| @united bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info. negative | |
| @united will lose my bag but won't give me free pretzels #frauds negative | |
| @united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS negative | |
| @united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter negative | |
| @united customer service is the WORST. hanging up on customers intentionally after one hour on hold. negative | |
| @united was forced to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic negative | |
| @united it will be on a different airline. negative | |
| @united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book! negative | |
| @united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed? neutral | |
| @united How do I get through @TSA to finally board UA 1534? neutral | |
| @united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around. negative | |
| @united UA1731 - Denver to Austin... Still on the ground... negative | |
| @united UA1469. Just landed. neutral | |
| @united flight 435 neutral | |
| @united will do. Thanks for the help. Cheers positive | |
| @united compensate us for new clothes bet you won't negative | |
| @united he is so excellent and so reliable :) #happycustomer positive | |
| @united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow neutral | |
| @united Hi. My relative's Flight Booking Problems number is MY8YB4. Her name is Clarita Jaramillo Mejia. Thank you neutral | |
| @united it was delivered! Thank you for making sure it arrived at my doorstep! positive | |
| @united Why is my time less important to you? #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail negative | |
| @united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :) positive | |
| @united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate. negative | |
| @united except all of that delayed the flight anyway. negative | |
| @united Can you tell me Jet Airways award availability? neutral | |
| @united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow? neutral | |
| @united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago. negative | |
| @united They let us know in advance of the reboot, yes :) Thanks for the attentiveness! positive | |
| @united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM negative | |
| @United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled. positive | |
| @united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed! negative | |
| @united Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help? neutral | |
| @united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me? neutral | |
| @united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united negative | |
| @united I need help with a missing bag. negative | |
| @united is the worst airlines sitting on the plane at Houston-bush airport now for an hour and a half waiting for Late Flight passengers negative | |
| @united thank you for following up! positive | |
| @United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you. positive | |
| @united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems? neutral | |
| @united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy! negative | |
| @united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies negative | |
| @united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location negative | |
| @united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN positive | |
| @united thanks, it was my first time in a United lounge and felt welcomed. positive | |
| @united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays. negative | |
| “@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” free tickets , for the i convince . neutral | |
| “@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great. negative | |
| @united Resolved. Over hour of work on ground & somehow the system reset itself during takeoff. I appreciate the quick response/service. positive | |
| .@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it? negative | |
| @united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen. positive | |
| @united I am UA elite Gold and have a UA Chase pres. plus credit card. How many EQM's do I need to get Platinum Elite! neutral | |
| @united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles negative | |
| @united no, we still have not heard anything from anyone at @united or the @ErieAirport negative | |
| @united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise positive | |
| @united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed negative | |
| @united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight! positive | |
| @united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT. negative | |
| @united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock! positive | |
| @united +the plane. neutral | |
| @united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos. positive | |
| @united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!! negative | |
| @united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor. negative | |
| @united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending negative | |
| @united ... I want my bag off flight 1142, what do I do now? negative | |
| @united I do not see where it talks about military baggage fees. Can you please guide me. Thanks neutral | |
| @united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux negative | |
| @united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks negative | |
| @united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work. positive | |
| @united I'll be calling tomorrow neutral | |
| @united Okay, just requested to follow. neutral | |
| @united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car. negative | |
| @united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight? neutral | |
| @United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO. negative | |
| @united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me negative | |
| @united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer negative | |
| @united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car. negative | |
| @united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever! positive | |
| @United says we had a weather delay in #YXE this morning. The "weather" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx negative | |
| @united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week. neutral | |
| @united in fact he received my boarding pass neutral | |
| @united What does DM the confirmation @ mean??? neutral | |
| @united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!! negative | |
| @united Thanks so much , my passport was recovered positive | |
| @united is by far the worst airline ever 😡😡 negative | |
| @united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K negative | |
| @united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to negative | |
| @united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk neutral | |
| @united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649 negative | |
| @united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight. positive | |
| @united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!! positive | |
| @united tried that. Cannot figure out where to go to get it. neutral | |
| @united Did you get your 757 Model? neutral | |
| @united Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a negative | |
| @united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai negative | |
| @united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper negative | |
| @united we got it, thanks. positive | |
| @united this 2 hr delay is a vacation buzzkill negative | |
| @united just touched down in Miami - not too far off , Nicely done united 👍 positive | |
| @united what's the status of flight 1008 Bogotá-Houston? neutral | |
| @united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag? neutral | |
| @united finally got through and they were very helpful. Appreciate it! positive | |
| @united pls follow for DM neutral | |
| @united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first. neutral | |
| @united. Pls hold UA2066 for 9 cnx pax frm UA6194. All runners. A 5 min hold will save 2 fam frm miscnx. Pls. Twitter is watching. neutral | |
| @united pls follow for DM. neutral | |
| @united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened? negative | |
| @united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2 negative | |
| @united worked out after all. Thanks for your immediate reply!! positive | |
| @united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together negative | |
| @united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated! neutral | |
| @united can you get me to okc from Sacramento today. Dfw is now closed neutral | |
| @united any chance you could help rebook?? My flight Cancelled Flightled negative | |
| @united same day flights neutral | |
| @united 50 min on hold trying to book award flight because site errors out. Agents ask for my pin to see platinum availability??? badbadbad negative | |
| @united DM'ed you neutral | |
| @united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back. positive | |
| @united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it? neutral | |
| @united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD positive | |
| @united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue! negative | |
| @united question. Are departure times based off eastern central time or the time zone your actually in? neutral | |
| @united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277? neutral | |
| @United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you! negative | |
| @united just did! Thank you! positive | |
| @united Cancelled Flights your flight then sends you an email saying "think about your next flight..." #customer #outrage http://t.co/KkwiwI97A4 negative | |
| @united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers negative | |
| @united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to? negative | |
| @united I am - thank you! positive | |
| @united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491 negative | |
| @united overbooked by FIFTY people?!? the worst. negative | |
| @united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold negative | |
| @united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting. negative | |
| @united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5 positive | |
| @united Do you have plans for an iPad app? The iPhone app is great, but on the iPad you have to flip the iPad. Is there a beta? Tks. neutral | |
| @united I tried. We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes. No resolution. neutral | |
| @united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver. neutral | |
| @united @suntoshi I still like you united airlines positive | |
| @united once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money? negative | |
| @united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options? negative | |
| @united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M negative | |
| @united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW positive | |
| @united you hung up on me again. negative | |
| @united your "customer service" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?! negative | |
| @united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours! negative | |
| @united @ThisIsCoach Every time my united flight got delayed. this is a big frustration. negative | |
| @united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow???? negative | |
| @united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x. negative | |
| @united what's with the layover in Canada from the UA125? Is that scheduled? neutral | |
| @united Life goal: complete ✔️ positive | |
| @united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? 🌴🌴 It's so cold here. neutral | |
| @united Can I get a follow? I fly with you for Christmas. neutral | |
| @united thank you! Much appreciation for your help. positive | |
| @united Phone neutral | |
| @united Pick neutral | |
| @united if I was rebooked do I have to pick up my luggage? neutral | |
| @united I went from Sacramento to Minneapolis at the end of October 2014 in business class. neutral | |
| @united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk positive |
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