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January 30, 2018 15:21
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| User | |
| methods | |
| -create ticket | |
| -change ticket status | |
| -add comments | |
| -close ticket | |
| params | |
| -password | |
| -position in the company | |
| Executor < User | |
| methods | |
| -change ticket status(in work, solution, closed) | |
| -change responsible unit by changing status (RFI Request for information) | |
| params | |
| -password | |
| Admin < User | |
| methods | |
| -create user or executor | |
| -edit user or executor data | |
| -delete user or executor | |
| params | |
| -password | |
| Ticket | |
| methods | |
| -receive and parsing email | |
| -send email when ticket status was changed (to user or executor) | |
| params | |
| -ID | |
| -status(in work, solution, closed) | |
| -type(repair, service request, permission request) | |
| -title | |
| -detailed description | |
| -responsible unit | |
| -author | |
| -executor | |
| -deadline | |
| -history | |
| -attachment | |
| ---------------------------- | |
| Admin use activeadmin gem | |
| Admin can create users or executors by sending email with login\password (admin has_many users, has_many executors) | |
| User can create tickets by sending email on some mailbox or by filling form (user has_many tickets, belongs_to admin) | |
| Executor change ticket status (take into work, change responsible unit through RFI, close etc.) (executor has_many tickets, belongs_to admin) | |
| Ticket belongs_to user, belongs_to executor |
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