When I first got these headphones they worked perfectly with my phone but trying to get them to connect to my Windows pc seemed hopeless. In my case, they paired & pressing 'connect' showed the headphones as connected, but the audio device was disabled & disconnected in sound settings. I later realised that they instantly connected & worked properly with my newer laptop, so the following guide was produced by imitating the setup my laptop automatically configured. This is something you should only have to do once when initially pairing the device.
- First ensure that you are attempting to pair the device as
WH-1000XM3and notLE_WH-1000XM3. I'm not sure what the latter is for but it will not let you connect/play sound. If you cannot see the device, check that you have not already paired it or try holding the power button for ~7 seconds when turning the headphones on to place them in 'bluetooth pairing' mode. - Attempt to connect to the device under 'Bluetooth & other devices